FAQ's
Collapsible content
Are there any upcoming products releases to your lineup?
Yes! We are continuously working on developing new "superfood" products to enhance your health experience. Stay updated with our website and social media channels to be the first to discover and try our latest additions.
How can institutions/organizations/restaurants/schools/eateries,etc. place an order with EK Foods?
Institutions and organizations can order our products by filling out the order form on our website or by contacting our team at order@ekfoodsinc.com. Our dedicated team will guide you through the process and ensure a smooth ordering experience.
What payment options are available for institutions/organizations/restaurants/schools,etc.?
We accept various payment methods, including bank transfers and credit card payments, for orders from institutions and organizations. Our team will provide you with the necessary payment details and assist you throughout the payment process.
Can EK Foods provide product samples for institutions/organizations?
Yes, we can provide product samples for institutions and organizations interested in trying our offerings. Please reach out to our team to discuss your sample request, and we will do our best to accommodate it.
Do you offer ongoing support & customer service for institutions/organizations?
Absolutely! Our team is dedicated to providing ongoing support to institutions and organizations. We are here to answer any questions, address concerns, and ensure a positive experience with our products and services.
What is the minimum order quantity for institutions/organizations?
The minimum order quantity may vary depending on the product and specific requirements. We offer bulk ordering options to accommodate your institution or organization's needs. Please reach out to our team for more information on bulk orders.
What is the lead time for placing bulk orders?
Lead time for bulk orders may vary based on the product and order size. For orders exceeding 10,000lbs, additional lead time may be required. Our team will provide estimated lead times upon inquiry and we prioritize timely delivery of our high-quality products to institutions and organizations!
Can you accommodate large-scale or recurring orders?
Absolutely! We have the capacity to fulfill large-scale or recurring orders for institutions/organizations. Whether you require weekly, monthly, or one-time orders, we can accommodate your needs and ensure timely delivery.
Are your products suitable for long-term storage or freezing?
Yes, our products are carefully designed to ensure optimal quality and freshness. Many of our products are suitable for long-term storage or freezing, making them convenient for institutions/organizations that require extended shelf life or batch preparation.